Speaking With The Insurance Company After An Accident

What Should You Say? What Shouldn't You Say?

Insurance company minimizing claim value

From the start, you should know that every insurance company (even your own) is looking to minimize your compensation. They are looking to protect their profits and balance that top priority with paying you just enough to satisfy you. However, if they think they can, they will work aggressively to either minimize your claim value to the furthest extent possible or outright deny your claim.

It benefits you to know how to protect the value of your case when speaking with insurance company representatives. If you don't understand what they are trying to do -- assigning fault for the injury to you -- you may inadvertently sabatoge your ability to fully recover the compensation you need to pay for your medical bills and other damages.

No matter what insurance representatives say, they can never truly be entirely on your side in the case of a personal injury. Only a trusted attorney can, and it advisable to speak with one of our lawyers before making any recorded statements.


Please call FleschLaw to speak with a lawyer in Denver or Englewood at 720-689-0322. We offer free consultations and handle all cases on a contingency fee basis throughout the Colorado Front Range and across the state.


Do's And Don'ts When Speaking With Insurance Company Representatives

Insurance company denying injury claim

  • Do make an injury claim as soon as possible.
  • Do tell them about the medical treatment you have received, your diagnosis and your prognosis.
  • Don't make a recorded statement before talking to lawyer.
  • Don't admit any sort of fault -- apologizing or saying "sorry" may be taken as admission of fault, so avoid apologizing for anything.
  • Don't make anything up.
  • Don't assume things, such as the intentions of the insurance representative or other factors about the accident. Only talk about the facts.
  • Don't get in a situation where statements aren't consistent and therefore not credible.
  • Don't make a statement if you are impaired at the time. You have the right to refuse to make a statement.
  • Don't be in a hurry to resolve your case. Any case of value takes time to resolve due to the technical and sensitive nature of many of the issues involved.

Need To Know More Or Get An Attorney On Your Side? We're Here For You.

We get paid only if you get paid, and we cover all upfront costs of personal injury cases. We want you to get the answers you need during this difficult time, so we offer FREE consultations.

Our team is available 24/7 at 720-689-0322. We are also available by email if you have questions or requests for our team.

“ I was Injured and they paid ”

I was hurt when I was rear ended and I used up all my insurance money on treatment for my injuries. I went to Kevin to get fair compensation. His office was very helpful, explained the process and then they followed through like they promised. I got my medical expenses paid and money for future treatment plus I got money for pain and suffering. I was very surprised by the result. – Linda

“ Really Happy ”

I went to Fleschlaw after hearing an ad on the radio. I interviewed several attorneys and Kevin and his staff made me feel the most comfortable. They explained the process. The car accident really messed up my life. I needed help with my medical bills, lost wages and pain and suffering. We just got the case resolved. It was a long process but I am very happy with the results. I would refer anyone to Fleschlaw if they get in a car accident. – Sara

“ Fleschlaw took care of my case when other lawyers stopped helping ”

I was with another firm that dropped me after they didn't get a settlement right away. I am so glad they did. I found Fleschlaw and they quickly filed suit and fought for my rights. We were set for trial in April and we settled the case when the insurance company finally paid a fair amount for my long term problems. I would refer Kevin and his staff to all of my friends and family. – Dana

“ Very Happy ”

I retained Fleschlaw to handle my claims against someone who hit me last year. The insurance company was jerking me around and I was really mad at how awful I was being treated. Kevin met with me and he made me feel less anxious right away. The firm handled the claim professionally and their customer service was the best I have ever experienced with any lawfirm. The results have changed my life. – Mary

“ Fleschlaw knows car accidents ”

I was involved in a hit and run while driving for work. I was referred to Kevin from my worker's comp. lawyer. Kevin and his staff were great. The process was really confusing but he explained everything and did exactly what he said would happen. I got my money fast and I am back to work. - Valinda

“ Kevin did a great Job!! ”

I had a personal injury case and I started with another lawyer and that lawyer would never call me back or talk with me. I called Kevin to get a second opinion and he was so helpful I switched lawyers. I am so glad I did. He went to bat against the insurance company and finally got them to pay me more than I was expecting. - Mandy